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The Importance of Quality Control for Our Customers

by Sonja Kraft

At Purnaa, we guarantee that all of our products are of the highest quality. We have a group of dedicated workers on our quality control team to ensure that our customers receive beautiful products. They are our customers’ eyes on the ground here in Nepal. Anu Achhami, our quality control team leader, said, “The customers trust our team and the work we do. We make sure every piece is of good quality.”

What Is Quality Control?

Our quality control team is here to ensure that all Purnaa products meet high standards by thorough in-line checking. Each piece is checked to make sure there are no imperfections or defects, and to make sure the products meet the stanards set at the beginning of the process. These standards are determined by our team in the sampling stage of production. The team comes up with a range of what is acceptable per item, such as a measurement being off by only a fraction of an inch or less. Sometimes our customers will also have standards for specific parts of their product that we add to our quality control check. All of these standards come from what our customers determine is acceptable.

What if something doesn’t pass the quality control check?

If our team finds a piece that does not meet the standards required, there are then two options. If it is possible, the piece is given back to the sewing team to be reworked to fix whatever the imperfection was. If the defect is not able to be reworked, such as a hole or discolored fabric, then it is marked as a quality control second and set aside. Some of our customers decide to buy these seconds and then sell them at a discounted rate on their own. Some of our customers also allow us to sell these seconds at a discounted rate in our outlet store to help recoup some of the costs.

What happens after a piece passes quality control?

After a piece is passed by our team, it is then given to our packing team to be tagged and packaged for shipping to our customer. The work that our quality control team does is very important to our business. We want to make sure that each and every product that goes out our door is high quality and will meet the expectations of our valued customers.

What do others say about the quality of Purnaa products?

Here are a few things that our customers have said about the work of our quality control team;

“Super group doing amazing work, creating great quality pieces and a better life for their people.” – Gary Miller

“The clothing is of exceptional quality!” – Tina Sikkema

“Thanks to your Danphe team for giving us a fine quality product at a great price.” – Kevin Ewing

“Excellent job done with our Five14 T-Shirts. Love their customer service and quality products.” – Abel Thapa

“Purnaa is an incredible company that is doing amazing work in Nepal. Their products are high quality and their employees are even more so.” – Christian Tate

These are the responses our quality control team strives for. Raju Dahal, a member of the quality control team said, “Quality control is important and vital to keep our products at a high level and excellent quality for our customers.” We know the importance of high quality products for our customers and we work hard to ensure that for every piece we produce.


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